Q: ArenaNet, do you think the social media sites such as Twitter and Facebook can meet all the players demand? How about these people who exclude of social networking sites? Isn’t customer feedback sheets a better way?
A: You should know that these social networking sites, Twitter, Reddit and Facebook are the means of communication that we attach to customer feedback sheets and Wikipedia website. Regardless of the circumstances, the players will share their own state on the social networking site. The contemporary players want to communicate directly with the official on the social networking site in the test before selling. Our Customer Service Department continues to be one of the main ways we communicate with the players; and they have been hard at work. Social networking sites can provide the players with one-on-one question-and-answer service. In the near future we will take the forum as a way to communicate with the players.
Q: According to speculation, “Guild Wars 2″ closed the official forum in order to prevent a large number of players released disgruntled remarks at the forum policy. Does the official forum have plans to reply to it?
A: whether we have a forum, the players with the problem account will vent their dissatisfaction in a variety of ways. We are also actively guiding them and giving them the correct solution. Forum is of course important for us, our customer service forum today will be on-line, and we are also actively preparing for the other forum to meet the various requirements of the players.
Q: Why does the game stop selling on the official website? Do they stop selling it because the game sold very good and led to a series of questions? Or the official just does not want to make more players suffered registered mail delay? How long will it take to recover the sale of the official website?
A: “Guild Wars 2″ players demand far exceeded our expectations, in order to maintain a good game, we decided to stop official sales, and we are increasing the size of our server capacity as well as the customer service group to meet the player’s request. From the outset, we intend to let “Guild Wars 2″ be long full of glory and it will be a negative impact on all the players if all players pushed to the server, which is contrary to our purpose. It is our most important goal that Guild Wars 2 players must get the best gaming experience.
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