The Guild Wars 2: some of the current issues and official reports

The game has inevitably encountered a number of problems since the Guild Wars 2 began to come online on August 28. The following are some of the most important summarizing; ArenaNet has been going all out to solve them simultaneously.

Account security

Based on player feedback and surveys, we found a lot of attempts to steal, even some of the player’s account have been stolen. We believe that the hackers steal account information and password information through the players’ mail address on the other site. They will hang up the definition in advance, find the matching Guild Wars 2 account, and tried to get the relevant information. In order to prevent such situations, we will suspend “resetting passwords” feature on the line now, we are trying to implement an e-mail validation. In order to protect your account, please ensure that your Guild Wars 2 account is a separate password to use, do not use the same password with any other game or mailboxes, forums, and so on.

Email verification

When your Guild Wars 2 account is trying to land in the unusual region, the system will prompt you for the e-mail authentication. Therefore, one could not be validated and login the game unless you or other people who know your email accounts passwords. You can use the email provider supports two-factor authentication to guarantee the security of your e-mailbox, such as Google and Yahoo. We are preparing for this, and we will try to promote this way from August 30 (Thursday).

Server

Many servers have been filled up. We maintain the servers’ number limit in order to ensure that each server’s concurrency. However, adding a new server is necessary. Germany and France servers have obvious overflow on August 30, so we are adding a new server. We will add 2 new German Servers and a server in French.

Auction House

We are trying to get the auction house to renew on-line. In order to help test, we will be open to 15% player random. We will work to resolve the later remaining capacity of auction house and we will announce it to each player as soon as possible.

Mail in the game

We found a potential threat to internal mail system of the game, in order to prevent unpredictable consequences, mail feature has been suspended. We will open the soon-mail feature again; we will have the answer to updating tonight.

Botting

, we started a massive BOT prohibited activities from August 29. We saw a lot of BOT users; we will approach BOT ban and resolving ways within 72 hours. In the coming years, in order to address the congestion of BOT users, we will adopt relevant measures banning the BOT use.

Next update

The next server maintenance and updates of the game will begin tonight in Seattle time. In order to maintain updating, the game may not be able to log on in 20-60 minutes and we expect the email validation and internal mail of the game will be amended by this updated patch. Our work is not just updating, we will continue to test transactions and try to come online again as soon as possible.

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